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Knowledge base
General NZ (6)
Contact Us Details (3)
How do I contact Event Cinemas?
Can I call Event Cinemas?
I have a media enquiry, how do I get in touch?
Employment (1)
How can I apply for a job at Event Cinemas?
External Food & Beverage (1)
Can I bring external food and beverage to the cinema?
Lost property (1)
Who do I contact for lost property?
Public Holidays (1)
Are the cinemas open on Public Holidays?
Session Times (1)
When are session times updated?
Ticketing NZ (3)
Booking Online (4)
Why is there an online booking fee?
How can I use the online booking confirmation in store?
What is allocated seating?
View all 4
Swaps & Refunds (7)
I have submitted a refund request and haven't heard back
Can I request a refund due to COVID-19?
Booked the wrong cinema location?
View all 7
Ticket Types (4)
What are ticket price surcharges?
What does 'Premium Seating Options' mean?
What does NC mean?
View all 4
Cinema Information NZ (4)
Cinema (2)
What movies are coming soon?
Location List
Gold Class (3)
What is Gold Class?
What food and drinks can I purchase at Gold Class?
Gold Class locations
Online Bookings (12)
When and where do I collect my movie tickets?
What methods of payment can I use online?
Once a purchase has been confirmed, can I make changes to my order or get a refund?
View all 12
Tickets (2)
What do the movie classifications mean?
How do I book a wheelchair space?
Accessibility NZ (3)
Bring Your Baby (1)
What is Bring Your Baby?
Closed Captions & CaptivView (1)
Open Captions (Captions on the screen)
Sensory Screenings (1)
What are Sensory Screenings?
Corporate Sales NZ (2)
Corporate Vouchers (1)
Corporate Voucher Enquiries
Events & Groups Bookings (1)
Events & Groups Bookings
Gift Cards & Vouchers NZ (4)
Event Gift Shop (5)
Wrong Delivery Address Provided for an Order
Postage and Handling Fees
Orders Not Yet Delivered
View all 5
Vouchers (5)
How do I redeem my voucher online?
How do I check the status or expiry date of my voucher?
Where can I purchase an Event Cinemas Voucher?
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Sales Enquiry (1)
How can I request a quote for a bulk voucher or Gift Card order?
Gift Cards (5)
Can I used a Gold Class Gift Card for other experience types?
How can I check the balance or expiry of my Gift Card?
Where can I purchase a Gift Card?
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Cinebuzz Rewards NZ (2)
Cinebuzz Points (1)
What do I do if my Cinebuzz points weren't credited to my account?
Rewards (4)
What is Cinebuzz Rewards?
How do I join Cinebuzz Rewards?
Is Cinebuzz Rewards membership free?
View all 4