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I have submitted a refund request and haven't heard back
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Can I request a refund due to COVID-19?
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Booked the wrong cinema location?
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Booked the wrong date, time or film and the session has already passed?
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Booked the wrong date, time or film and the session has not started yet?
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What happens to the vouchers in my order if I submit a refund request?
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Refund and Return Policy