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                    I have submitted a refund request and haven't heard back
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                    Can I request a refund due to COVID-19?
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                    Booked the wrong cinema location?
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                    Booked the wrong date, time or film and the session has already passed?
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                    Booked the wrong date, time or film and the session has not started yet?
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                    What happens to the vouchers in my order if I submit a refund request?
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                    Refund and Return Policy